Returning

Not satisfied? No problem!

How can I return my item?

Do you have an order or item that you are not completely satisfied with? No problem, you can report your return effortlessly via our returns portal. Click here to register your return. Please observe the return period of 14 days. Returns reported after the period unfortunately cannot be registered.

REPORT RETURN

 

Further information regarding the return of your order.

Articles cannot be exchanged for other articles. If you would like a different size, color or product, please choose to receive shop credit when you register your return so that you can immediately order a new size. When you choose for shop credit you will receive a free return label. You will receive your store credit once your return has been received by our warehouse. 

Within 10 business days you will receive a refund for the returned items to the account you used for the original purchase. When returning your product, always ask for a track & trace code. Without this code we cannot do anything for you in case of loss by the shipping company.
We find it very annoying that you have a complaint about an item delivered by us. Always send an email with a picture of the complaint to our customer service via webshop@colourfulrebel.com before you return an item. Do not forget to mention the order number. We will try to solve your complaint as soon as possible!

You have the right to withdraw from the contract within 14 days without giving reasons. The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, takes physical possession of the goods. To exercise the right of withdrawal, you must inform us of your wish to withdraw from the contract by an unequivocal statement (e.g. in writing, by post, or by e-mail). You can use the return form for this purpose, which you can download here. But you are not obliged to do so. To meet the withdrawal deadline, it is sufficient to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal
If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of any supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 30 days from the day on which we are informed about your decision to withdraw.

If you return only part of your order, the cost of delivery will not be refunded. We will refund you using the same means of payment used to make the original transaction, unless you have expressly agreed otherwise; in any event, no fees will be charged to you in such refunds. We may wait to refund you until we have received the goods back, or you have demonstrated that the goods have been returned, whichever comes first. You shall return or hand over the goods to us without undue delay and in any event not later than 14 days from the day on which you communicate your decision to withdraw from the contract to us. You are in time if you return the goods before the 14-day period has expired.

The direct costs of returning the goods are at your own expense. Our return address is: Colourful Rebel Attn: Returns, Krombraak 4, 4906 CR, Oosterhout, The Netherlands.

You are only liable for the depreciation of the goods resulting from the use of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods.