Frequently asked questions
An immediate answer to your question.
You have the right to withdraw from the agreement within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, physically takes possession of the goods. To exercise your right of withdrawal, you must inform us of your decision to withdraw from the agreement by means of an unequivocal statement (for example, in writing, by post, or by email). You may use the return form, which you can download here. However, you are not required to do so. To comply with the withdrawal period, it is sufficient to send your notification concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from the agreement, we will reimburse you for all payments received from you up to that point, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), without undue delay and in any event no later than 30 days after we have been informed of your decision to withdraw from the agreement.
If you return only part of your order, the delivery costs will not be refunded. We will refund you using the same payment method used for the original transaction, unless you have expressly agreed otherwise; in any event, you will not be charged any fees for such reimbursement. We may withhold reimbursement until we have received the goods or until you have demonstrated that you have returned the goods, whichever occurs first. You must return or hand over the goods to us without undue delay and, in any event, no later than 14 days after the day on which you informed us of your decision to withdraw from the agreement. You are on time if you return the goods before the 14-day period has expired.
You are responsible for the direct costs of returning the goods.
Our return address is: Colourful Rebel Attn: Returns, Krombraak 4, 4906 CR, Oosterhout, Netherlands.
You are only liable for any reduction in the value of the goods resulting from handling the goods beyond what is necessary to establish their nature, characteristics, and functioning.
You will receive a refund for the returned items within 14 business days, paid into the account you used for the original purchase. When returning your product, always ask for a tracking code. Without this code, we cannot help you if the shipping company loses the parcel.
Sale
Yes, sale items may also be returned within 14 days of receipt. The items must be returned undamaged with the tags still attached. If you would like to return your order, follow the steps on the return form. You can find it attached to the “your order has been packed” email. If you need further assistance, email webshop@colourfulrebel.com.
Please note: If you would like a different size, we recommend ordering it during the sale or promotion. Once it has ended, unfortunately we can no longer offer the product at the reduced price.
Unfortunately, discount codes cannot be used during sale periods. For more information, see the terms and conditions of the discount code. Please note: Discount codes cannot be combined.
1: Add a product to your shopping cart
2: Enter your details
3: Choose one of the payment methods
4: Place your order by clicking ‘Pay and Order’
Shipping
For shipping and handling orders within the Netherlands, we charge €4.95 if you choose delivery with Budbee and €5.95 if you choose delivery directly to your home address with DHL or PostNL.
Netherlands: Our policy is: orders placed before 11:45 p.m. on working days = delivered tomorrow. (Except on public holidays and during sale periods / Black Friday.)
Outside the Netherlands, this takes 2–6 days.
In some cases, delivery may unfortunately take a little longer due to delays at DHL/PostNL.
If you have not received the package after 7 business days, please contact our customer service.
You will receive an email as soon as your package is handed over to PostNL/DHL. This email contains your Track & Trace code, which you can use to track your package.
If DHL cannot deliver the package to you or your neighbors, they will leave a card in your mailbox. Using the code on this card, you can indicate on their website when they can visit you. You can also choose to have your package delivered to your neighbors or to a DHL ServicePoint. If you do not make a choice, the package will be offered again the next day (up to a maximum of 4 times). Please note: a delivery address cannot be changed once the order has been placed.
Payment
You can pay for your order with us in several ways; each payment method has its own payment fees:
- iDeal (free)
- Bancontact
- Riverty
- Klarna
- Visa
- MasterCard
- American Express
- PayPal
- Gift Card
- Fashioncheque (please note that for returns, you will receive a Colourful Rebel gift card in accordance with Fashioncheque’s General Terms and Conditions)
Klarna handles the entire deferred payment process for Colourful Rebel B.V. This means that you will receive a digital invoice from Klarna by email to pay for the purchased product(s).
When you return one or more items from your order, this amount will be removed from your Klarna account. You will ultimately receive an up-to-date statement showing the amount you need to pay. Returning your entire order? Your entire Klarna statement will be removed. If you have any questions, you can always contact us.
