Frequently asked questions
How can I return my item?
You can find all the information you need to return your order here.
When will I get my money back?
You will receive a refund for the returned items within 14 business days, credited to the account you used for the original purchase. When returning your product, always ask for a track & trace code. Without this code, we cannot do anything for you in the event of loss by the shipping company.
My purchase was delivered incorrectly, damaged, or incomplete. What should I do?
We are very sorry that you have a complaint about an item delivered by us. Always email a photo of the issue to our customer service at webshop@colourfulrebel.com before returning an item. Do not forget to include the order number. We will try to resolve your complaint for you as quickly as possible!
Can I return items that were on sale?
Yes, sale items may also be returned within 14 days of receipt. The items must be returned undamaged with the labels still attached. If you would like to return your order, follow the steps on the return form. You can find this attached to the “your order has been packed” email. If you need help, email webshop@colourfulrebel.com.
Please note: If you would like a different size, we advise you to order it during the sale or promotion. Once it has ended, unfortunately we can no longer offer the product at the reduced price.
I bought my item before the sale. Will I still get the discount?
We understand that it is frustrating that certain items are now discounted, whereas they were not when you bought something. Unfortunately, there is nothing more we can do afterwards and we cannot apply discounts retroactively to orders placed before the sale. At least you are now guaranteed to have your desired item! If you waited, you might risk an item selling out or your size going out of stock.
Does my discount code work during the sale?
Discount codes cannot be used during sale periods. For more information, see the terms and conditions of the discount code. Please note: discount codes cannot be combined.
Are sale items restocked?
Our sale items are not restocked. In some cases, items are returned and temporarily become available online again. Check our website regularly for updates.
I can't complete my payment.
If you get stuck while making a payment, you can try the following: use a different payment method or browser, switch your Wi-Fi connection, and check whether your chosen bank is experiencing an outage. If you chose AfterPay, there may still be an outstanding invoice.
How can I place an order?
- Add a product to your shopping cart
- Enter your details
- Choose one of the payment methods
- Place your order by clicking 'Pay and Order'
Do I need an account to place an order?
No, you do not need an account to make a purchase. However, creating an account makes it easy to view your orders!
How can I find out which size is best for me?
To find out which size fits best, each item includes a size guide. We recommend following this size guide when considering a purchase.
Can I change or cancel my order after placing it?
Unfortunately, it is no longer possible to change or cancel your order after placing it. We work with a large fulfillment center that processes every order immediately. They do their utmost to pack and ship the order as quickly as possible.
When I added an item to my shopping cart, it was still in stock. At checkout, it was sold out. How is this possible?
We receive a huge number of orders every day. There is a chance that the product may sell out during your purchase process.
How much are the shipping costs?
In Europe we offer free shipping on all orders over €150 and for orders from the United States we offer free shipping on all orders over $150.
For European orders outside the Netherlands and Belgium, shipping costs are €6.95 or €7.95. For orders in the United States, shipping costs are $5.
How long will it take for my order to be delivered?
For orders within Europe: 2–5 business days, and for orders from the United States are shipped fromt Atlanta, GA and usually take up to 5–7 business days.
If you have not received the package after 7 business days, please contact our customer service.
You will receive an email as soon as your package is handed over to the carrier. This email contains your Track & Trace code, which you can use to track your package.
Please note: a delivery address cannot be changed once the order has been placed.
How can I check the status of my shipment?
You can track your package using the tracking code in the email you receive from us after your package has been shipped.
My order has not been delivered within the specified time. What now?
Delivery may take a little longer. If it takes more than one week, we recommend contacting our customer service at webshop@colourfulrebel.com.
Why haven't I received an order confirmation yet?
After placing your order, you will receive an order confirmation from us. Haven't received this email? Check your spam folder! If you cannot find it there, something probably went wrong when entering your details. Check that your email address is correct in your account.
How do I pay for my order?
You can pay for your order with us in several ways; each payment method has associated payment fees. The payment methods below are available depending on your location.
- iDeal (free)
- Bancontact
- Riverty
- Klarna
- Visa
- Apple Pay
- Google Pay
- MasterCard
- American Express
- Paypal
- Gift Card
- Fashioncheque (please note: for returns, you will receive a gift card from Colourful Rebel in accordance with Fashioncheque's Terms and Conditions)
How does paying with Klarna work?
Klarna handles the entire deferred payment process for Colourful Rebel B.V. This means that you will receive a digital invoice from Klarna by email to pay for the purchased product(s).
When you return one or more items from your order, this amount will be removed from your Klarna account. Ultimately, you will receive an up-to-date statement showing the amount you need to pay. Returning your entire order? Your entire Klarna statement will be canceled. If you have any questions, please feel free to contact us.
