Problem registering a return
We are currently experiencing technical problems, which means that registering returns is currently not possible.
We are working hard to resolve this issue quickly. We recommend trying to register your return again after September 2.
Returns
Not satisfied? No problem!
How can I return my item?
For English return details click here.
Have you placed an order or received an item that you are not completely satisfied with? No problem—you can easily register your return through our returns portal. Click here to register your return. Please make sure to observe the 14-day return period. Unfortunately, returns registered after this period cannot be registered.
Return costs are your responsibility if you choose a full refund. If you choose to exchange your product or receive store credit equal to the purchase amount, we will cover your return costs (not valid for orders placed with deferred payment).
Further information about returning your order.
Items can be exchanged for other items. If you would prefer a different size, color, or product, you can easily indicate this when registering your return in our portal. You can also choose store credit if you would rather place an order at a later time. If you choose to exchange a product or receive store credit, we will provide you with a free return label. You will receive the store credit as soon as we receive your return. (not valid for orders placed with deferred payment).
Unfortunately, Gift Cards cannot be exchanged for cash.
Register your return online, giving the reason as damaged or incorrect item received, and attach a clear photo.
We will assess the report based on the photo and information. If approved, you will receive a return link by email to complete the return.
You have the right to revoke the agreement within 14 days without giving any reason. The revocation period expires 14 days after the day on which you, or a third party designated by you other than the carrier, physically take possession of the goods. To exercise your right of revocation, you must inform us of your decision to revoke the agreement by means of an unequivocal statement (for example, in writing, by post, or by email). You may use the return form, which you can download here, for this purpose. However, you are not obliged to do so. To comply with the revocation period, it is sufficient to send your communication concerning your exercise of the right of revocation before the revocation period has expired.
Consequences of revocation
If you revoke the agreement, we will reimburse you for all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us) without undue delay and in any event no later than 30 days after we have been informed of your decision to revoke the agreement.
If you return only part of your order, the delivery costs will not be refunded. We will reimburse you using the same payment method as you used for the original transaction, unless you have expressly agreed otherwise; in any event, you will not be charged any fees for such reimbursement. We may wait to issue the refund until we have received the goods back or you have demonstrated that you have returned the goods, whichever occurs first. You must return or hand over the goods to us without undue delay and in any event no later than 14 days after the day on which you notified us of your decision to withdraw from the contract. You are on time if you return the goods before the 14-day period has expired.
The direct costs of returning the goods are your responsibility. Our return address is: Colourful Rebel Attn. Returns, Krombraak 4, 4906 CR, Oosterhout, Netherlands.
You are only liable for any reduction in the value of the goods resulting from handling them beyond what is necessary to establish their nature, characteristics and functioning.