Returns
Not satisfied? No problem!
How can I return my item?
For English return details click here.
Do you have an order or item that you are not completely satisfied with? No problem, you can easily register your return through our returns portal. Click here to register your return. Please keep the 14-day return period in mind. Returns registered after this period unfortunately cannot be registered.
Return costs are your responsibility when choosing a full refund. If you choose to exchange your product or receive store credit equal to your purchase amount, we will cover the return costs (not valid for orders placed with deferred payment).
Further information about returning your order.
Items can be exchanged for other items. If you would prefer a different size, color, or product, you can easily indicate this when registering your return in our portal. You can also choose store credit if you would rather place an order at a later time. If you choose to exchange a product or receive store credit, we will provide you with a free return label. You will receive the store credit as soon as we receive the return. (not valid for orders placed with deferred payment).
Unfortunately, Gift Cards cannot be exchanged for cash.
Register your return online, stating the reason: damaged or incorrect item received, and attach a clear photo here.
We will assess the report based on the photo and information. If approved, you will receive a return link by email to complete the return.
You have the right to revoke the agreement within a period of 14 days without giving any reason. The revocation period expires 14 days after the day on which you, or a third party designated by you other than the carrier, physically takes possession of the goods. To exercise the right of revocation, you must inform us of your decision to revoke the agreement by means of an unequivocal statement (for example, in writing, by post, or by email). You may use the returns form for this purpose, which you can download here. However, you are not required to do so. To meet the revocation period, it is sufficient to send your communication concerning your exercise of the right of revocation before the revocation period has expired.
Consequences of revocation
If you revoke the agreement, we will reimburse you for all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), without undue delay and in any event no later than 30 days after we have been informed of your decision to revoke the agreement.
If you return only part of your order, the delivery costs will not be refunded. We will reimburse you using the same payment method used for the original transaction, unless you have expressly agreed otherwise; in any event, you will not be charged any fees for such reimbursement. We may wait with the refund until we have received the goods back, or you have demonstrated that you have returned the goods, whichever occurs first. You must return or hand over the goods to us without undue delay, and in any event no later than 14 days after the day on which you notified us of your decision to withdraw from the contract. You are on time if you return the goods before the 14-day period has expired.
The direct costs of returning the goods are at your own expense. Our return address is: Attn. Colourful Rebel Returns, Krombraak 4, 4906 CR, Oosterhout, Netherlands.
You are only liable for any diminished value of the goods resulting from handling them beyond what is necessary to establish their nature, characteristics and functioning.